Yes. Every creation is made to order and entirely handcrafted in our studio. Even when inspired by the same design, subtle variations in the composition, foliage, and colour tones make each globe a truly one-of-a-kind piece.

All our creations are imagined and handcrafted in our studio in the French Basque Country. Each piece is meticulously made by hand, with the time and care required to create something truly exceptional.

Because each creation is made individually by hand. The composition may vary slightly from one globe to another, as may the arrangement of certain elements, the foliage, or the colour of the base. These subtle variations are a hallmark of true craftsmanship and make each piece uniquely its own.

Every creation is imagined by Charlotte Bourrus and handcrafted in the studio using a technique refined over many years. Each globe receives meticulous attention at every stage, from the very first paper cuts to the final finishing touches.

Yes. Every creation is made to order in our studio. We do not keep finished pieces in stock. Each globe is crafted especially for its future owner, ensuring every piece receives the time, care, and attention it deserves.

Each creation requires a production time that varies depending on its size, complexity, and our current order schedule. The estimated lead time is indicated on each product page. If you have a specific deadline, please don't hesitate to contact us before placing your order.

Absolutely. Our creations are often given to celebrate a cherished place, a memorable journey, a wedding, a birth, or a birthday. If you would like your order to be shipped directly to its recipient, we would be delighted to include a personalised gift message.

If production has not yet begun, it may be possible to modify your order. Once work on your creation has started, changes or cancellations are generally no longer possible. If you would like to make any changes, please contact us as soon as possible.

Yes. We ship our creations to many countries around the world. If your destination is not available at checkout, please contact us and we will be happy to explore a shipping solution for you.

Each creation is carefully protected in its reinforced presentation box, specially designed to safeguard even our most delicate pieces. Every package is thoughtfully prepared to provide optimal protection throughout its journey.

Yes. All our shipments are fully insured until delivery, ensuring your creation is protected throughout its journey.

If your parcel shows visible signs of damage upon arrival, please take photographs before opening it, report the damage to the carrier immediately, and contact us as soon as possible. We will guide you through the process and work with you to find the most appropriate solution.

Yes, by appointment. If you live nearby or are visiting the French Basque Country, you are welcome to collect your creation directly from our studio.

In accordance with applicable regulations, you have a 14-day withdrawal period from the date of delivery for eligible creations. Items must be returned in their original condition and carefully protected in their original packaging.

Most of our creations are made especially for each order. In accordance with applicable consumer protection regulations, personalised or made-to-order creations produced to a customer's specifications are not eligible for the statutory right of withdrawal.

If you have any questions or would like further guidance before placing your order, we would be delighted to assist you.

Exchanges are considered on a case-by-case basis. Please don't hesitate to contact us, and we will do our best to find the most suitable solution together.

Although every creation is packed with the utmost care, damage may exceptionally occur during transit.

If your parcel arrives damaged, we kindly ask you to:

• Take several photographs of the parcel before opening it.
• Keep all of the original packaging.
• Contact us as soon as possible and include the photographs with your message.

We will assist you promptly and work with you to implement the most appropriate solution.

Si la fabrication de votre création n'a pas encore commencé, nous ferons notre possible pour prendre en compte votre demande. Une fois la réalisation engagée, il n'est généralement plus possible de modifier ou d'annuler la commande.

When a return is made under the statutory right of withdrawal, return shipping costs are the responsibility of the customer unless otherwise stated.

If the return is due to an error on our part or damage incurred during transit, the studio will, of course, cover the return arrangements and associated costs.

Once your return has been accepted, your refund will be processed within a maximum of 14 days from the date we receive your creation or proof that it has been returned, in accordance with applicable regulations.

Refunds are issued using the same payment method used for the original purchase, unless otherwise agreed.

If you exercise your statutory right of withdrawal, the original standard shipping costs will be refunded in accordance with applicable consumer protection laws. However, return shipping costs remain the responsibility of the customer unless the return is due to an error on our part or damage incurred during transit.

Bespoke or personalised creations made to your specifications are not eligible for a refund under the statutory right of withdrawal, in accordance with applicable consumer protection regulations.

If you notice a manufacturing defect after receiving your creation, please contact us as soon as possible and include photographs of the piece. Each case is carefully reviewed, and we will work with you to find the most appropriate solution.

You can contact us via our contact form or by email, quoting your order number. We are committed to responding as quickly as possible and will be happy to assist you throughout the process.