Returns & Refund Policy
We want every creation you receive to be a source of delight and lasting emotion.
Should your order not meet your expectations, or if an issue occurs during transit, please read our Returns & Refund Policy below.
Right of Withdrawal
In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, where this right applies.
To exercise your right of withdrawal, simply contact us by email at:
Returned creations must be sent back in their original condition, carefully protected in their original packaging or packaging offering equivalent protection.
Return shipping costs remain the responsibility of the customer.
Bespoke & Personalised Creations
Creations made to your specifications or personalised at your request are crafted exclusively for you.
In accordance with applicable consumer protection regulations, these creations are not eligible for the statutory right of withdrawal.
However, if you have a particular concern regarding your creation, we encourage you to contact us before taking any further steps. Every request is carefully reviewed by Charlotte Bourrus and, whenever possible, an appropriate solution will be considered by mutual agreement.
Our priority is to support you throughout the process and find the most suitable solution for every project.
How to Return a Creation
Before returning any item, please contact us at:
We will provide you with the appropriate return procedure and the return address for your order.
Returns cannot be processed without prior authorisation.
Receiving Your Return
Once your creation has been received, it will be carefully inspected.
If the return meets the applicable conditions, your refund will be processed within a maximum of 14 days using the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damage During Shipping
Every creation is carefully packed in protective packaging specifically designed for transporting delicate works of art.
If your parcel shows visible signs of damage upon delivery, we kindly ask you to:
We will assist you promptly and work with you to find the most appropriate solution.
Manufacturing Defect or Incorrect Item
If, despite the care taken in preparing your order, you discover a manufacturing defect or receive a creation different from the one ordered, please contact us immediately upon receipt.
After reviewing your request, we will propose the most appropriate solution, which may include repair, replacement, or a refund, depending on the circumstances.
Exchanges
As most of our creations are made to order, we do not offer automatic exchanges.
If you would like to modify your order, please contact us and we will be happy to explore the most suitable solution together.
Items Not Eligible for Return
Unless expressly agreed otherwise by the Studio, the following items cannot be returned:
If your situation is unique, please contact us before initiating a return. Every request is carefully considered, and whenever possible we will work with you to find the most appropriate solution.
Questions?
Our team remains at your disposal should you have any questions regarding your order.
You can contact us at any time at:
Handcrafted creation
Made in France
Production time
2 to 3 week
Shipping
France, Europe, Worldwide
Tax benefits
Tax credit & reduced VAT
Handcrafted creation
Made in France
Production time
2 to 3 week
Shipping
France, Europe, Worldwide
Tax benefits
Tax credit & reduced VAT