TERMS & CONDITIONS OF SALE
Atelier Charlotte Bourrus
Version effective from 8 July 2026
1. Seller Identification
This website, www.charlottebourrus.com, is operated by THE MAP, a French Single-Member Simplified Joint-Stock Company (SASU) with a share capital of €1,000, registered with the Dax Trade and Companies Register under number 839 505 633.
SIREN: 839 505 633
VAT Number: FR84839505633
Registered Office
46 Avenue du Lac
40130 Capbreton
France
Studio
7 Impasse des Saules
ZA de Bassilour
64210 Bidart
France
Contact
2. Purpose
These Terms & Conditions of Sale ("Terms") define the rights and obligations of THE MAP and any person purchasing products through www.charlottebourrus.com.
Placing an order on the Website constitutes full and unconditional acceptance of these Terms.
THE MAP reserves the right to amend these Terms at any time. The version applicable to an order is the one in force on the date the order is confirmed.
3. Atelier Charlotte Bourrus
Atelier Charlotte Bourrus imagines and creates handcrafted paper artworks presented beneath hand-blown glass domes.
Each creation is designed, meticulously hand-cut, and assembled in our studio in Bidart, in the French Basque Country.
Rather than reproducing existing cartography with precision, our creations offer a poetic interpretation of landscapes, memories, and places that inspire us.
Entirely handcrafted, each piece requires many hours of work, giving every creation its own distinctive character.
4. The Handcrafted Nature of Our Creations
Each creation is individually handcrafted.
As a result of this artisanal process, subtle variations may naturally occur from one piece to another, including variations in:
These variations are inherent to handmade craftsmanship and contribute to the unique character of every creation. They shall not be regarded as defects or a lack of conformity.
The photographs displayed on the Website faithfully represent the spirit of each creation but do not necessarily depict the exact piece that will be made for the Customer.
Variations in colour resulting from different screens, browsers, or digital devices cannot give rise to any liability on the part of the Atelier.
5. Our Creations
The creations presented on the Website are offered subject to the production capacity of the Atelier.
Unlike a traditional retail store, the vast majority of our creations are made to order.
Production begins only after the order has been confirmed, payment has been received, and the necessary materials are available.
On rare occasions, certain creations may be available for immediate dispatch, particularly during the holiday season or for special events. Such availability will be clearly indicated on the relevant product page.
The Atelier reserves the right to withdraw a creation from its collection or modify certain characteristics where justified by artistic developments or technical considerations.
6. Bespoke Creations
The Atelier also offers fully bespoke creations.
Each project begins with a consultation to discuss the Customer's wishes, technical requirements, production timeline, and budget.
A quotation is prepared prior to the commencement of any work.
Acceptance of the quotation constitutes acceptance of these Terms & Conditions of Sale.
Bespoke creations are designed and crafted exclusively for the Customer.
In accordance with applicable consumer protection regulations, bespoke and personalised creations are not subject to the statutory right of withdrawal.
The Customer acknowledges that all designs, research, sketches, mock-ups, and preparatory work remain the intellectual property of the Atelier until full payment has been received and may not be reproduced or used without prior written permission.
7. Orders
Orders may be placed exclusively through www.charlottebourrus.com or, in the case of certain bespoke creations, directly with the Atelier following acceptance of a quotation.
Before confirming an order, Customers are invited to verify the details of their purchase, the information provided, and the delivery address.
An order becomes final once payment has been successfully completed and a confirmation email has been sent.
The Atelier reserves the right to refuse or cancel any order in the event of:
In such cases, any amounts already paid will be refunded in full.
8. Prices
All prices displayed on the Website are expressed in euros (€).
Where applicable, prices include Value Added Tax (VAT) according to the country of delivery.
For certain destinations outside the European Union, prices may be displayed exclusive of taxes, in accordance with applicable legislation.
Shipping costs are calculated separately before the order is confirmed.
Any customs duties, local taxes, or import charges payable in the destination country remain the sole responsibility of the Customer.
The Atelier reserves the right to modify its prices at any time. However, creations will always be invoiced at the price applicable on the date the order is confirmed.
9. Payment
Orders must be paid online using the secure payment methods available on the Website.
Accepted payment methods currently include:
Additional payment methods may be offered depending on the Customer's country and future developments of the Website.
Banking information is never processed or stored by the Atelier and is handled exclusively by secure payment providers.
The Atelier cannot be held responsible for payment refusals issued by the Customer's financial institution.
Ownership of the creation remains with the Atelier until full payment has been received.
10. Production Times
Each creation is handcrafted.
Estimated production times are provided on each product page or communicated to the Customer when confirming a bespoke order.
Production times may vary depending on:
Should a significant delay affect the estimated dispatch date, the Atelier will inform the Customer as soon as reasonably possible.
Reasonable delays shall not entitle the Customer to cancel the order automatically or to claim compensation.
11. Shipping
Creations are dispatched from our studio in Bidart, France, to destinations throughout France and many countries worldwide.
Shipments are entrusted to specialist carriers such as DHL, UPS, Chronopost, or Colissimo, depending on the destination and the nature of the order.
Every creation is carefully packed in reinforced packaging specially designed for the safe transport of delicate works of art.
All shipments are fully insured until delivery.
Customers will receive a tracking number as soon as their order has been dispatched.
Delivery times provided by the carrier are estimates only and remain outside the Atelier's control.
For deliveries outside the European Union, the Customer is solely responsible for the payment of any customs duties, local taxes, or import charges.
Customers may also choose to collect their creation directly from the Atelier by appointment.
12. Receipt of Your Order
Upon delivery, Customers are encouraged to inspect the external condition of their parcel immediately.
If the parcel appears damaged or shows any visible signs of impact, Customers are advised to:
This information will enable us to submit a claim to the carrier promptly and provide the most appropriate assistance.
If no reservations are made and no issue is reported within a reasonable period after delivery, the creation shall be deemed to have been delivered in satisfactory visible condition.
13. Right of Withdrawal
In accordance with applicable consumer protection legislation, eligible Customers have the right to withdraw from their purchase within fourteen (14) days of receiving their order, without having to provide any reason and without incurring any costs other than the return shipping costs.
To exercise this right, the Customer must notify the Atelier of their decision by means of an unequivocal statement sent by email or post, or by using the withdrawal form made available for this purpose.
Returned creations must be complete, in their original condition, and carefully protected in their original packaging or packaging offering equivalent protection.
Return shipping costs remain the responsibility of the Customer.
Refunds will be issued within a maximum of fourteen (14) days from the date the creation is received back by the Atelier or from the date proof of return shipment is provided, whichever occurs first.
Refunds will be made using the same payment method as the original transaction unless the Customer expressly agrees otherwise.
14. Exceptions to the Right of Withdrawal
In accordance with applicable consumer protection regulations, the statutory right of withdrawal does not apply to creations made to the Customer's specifications or clearly personalised.
This includes, in particular:
Once production has begun, such orders cannot be cancelled, exchanged, or refunded.
15. Claims
Every creation undergoes a thorough quality inspection before dispatch.
Customers are encouraged to examine their order carefully upon receipt.
Any visible defect, shipping damage, or preparation error must be reported to the Atelier within five (5) working days of delivery.
The claim should include:
After reviewing the claim, the Atelier will determine the most appropriate solution, which may include repair, replacement, a refund, or any other mutually agreed resolution.
16. Statutory Warranties
In addition to any commercial warranty that may be offered, all creations sold by the Atelier are covered by the statutory warranties provided under applicable French consumer law, including the legal guarantee of conformity and the warranty against hidden defects.
These statutory rights apply in accordance with the applicable legal provisions.
Further information regarding these warranties is available upon request by contacting the Atelier.
17. Liability
The Atelier devotes the utmost care to the design, craftsmanship, and shipment of every creation.
However, the Atelier cannot be held liable for damage or loss resulting from:
The photographs and styling presented on the Website are intended for illustrative purposes only.
Due to the handcrafted nature of our creations, slight variations in composition, colour, or finish may exist between the creation received and the photographs displayed on the Website.
Such variations are an inherent characteristic of handmade work and shall not constitute a lack of conformity.
18. Care Instructions
Our creations are intended for indoor display only.
To preserve their beauty over time, we recommend that you:
The glass may be cleaned using a soft cloth.
The paper elements should never be handled directly.
19. Intellectual Property
All creations, designs, sketches, models, illustrations, photographs, texts, videos, graphics, logos, and the visual identity of Atelier Charlotte Bourrus are protected by French and international intellectual property laws.
Any reproduction, publication, distribution, adaptation, or use, whether in whole or in part, without the prior written consent of the Atelier, is strictly prohibited.
Bespoke creations remain protected by copyright.
The purchase of a creation does not confer any transfer of intellectual property rights.
20. Personal Data
Personal data collected through orders is processed in accordance with our Privacy Policy.
Such information is used exclusively for:
In accordance with the General Data Protection Regulation (GDPR), Customers have the right to access, rectify, erase, restrict, object to the processing of, and request the portability of their personal data.
Any request concerning personal data may be sent to:
21. Force Majeure
THE MAP shall not be held liable for any total or partial failure to fulfil its obligations where such failure results from an event of force majeure as defined by French law.
Events of force majeure include, but are not limited to:
During the period of the force majeure event, the obligations of both parties shall be suspended.
Should such an event continue for more than sixty (60) days, either party may terminate the order without compensation, subject to reimbursement of any sums corresponding to services that have not yet been performed.
22. Retention of Title
All creations remain the exclusive property of THE MAP until full payment of the purchase price has been received, in accordance with applicable French law.
However, the risk of loss or damage passes to the Customer as soon as the creation, or a third party designated by the Customer, takes physical possession of it.
23. Governing Law
These Terms & Conditions of Sale are governed by French law.
If these Terms are translated into one or more languages, the French version shall prevail in the event of any discrepancy or dispute.
24. Consumer Mediation
In the event of a dispute relating to an order, the Customer is invited to contact the Atelier first in order to seek an amicable resolution.
Should no agreement be reached, consumers may make use of an independent consumer mediation service, free of charge.
The designated mediator is:
Bayonne Médiation
32 rue du Hameau
64200 Biarritz
France
Where applicable, Customers may also make use of the European Online Dispute Resolution (ODR) platform.
25. Competent Courts
Failing an amicable resolution, any dispute shall be submitted to the competent French courts in accordance with the applicable provisions of French consumer and civil procedure law.
Nothing in these Terms shall affect the mandatory legal rights granted to consumers under applicable law.
26. Contact
For any questions regarding an order, these Terms & Conditions of Sale, or the exercise of your statutory rights, you may contact the Atelier at:
Atelier Charlotte Bourrus
THE MAP – SASU
7 Impasse des Saules
ZA de Bassilour
64210 Bidart
France
Email: hello@charlottebourrus.com
Website: www.charlottebourrus.com
27. Effective Date
These Terms & Conditions of Sale take effect on 8 July 2026.
They supersede and replace all previous versions.
Handcrafted creation
Made in France
Production time
2 to 3 week
Shipping
France, Europe, Worldwide
Tax benefits
Tax credit & reduced VAT
Handcrafted creation
Made in France
Production time
2 to 3 week
Shipping
France, Europe, Worldwide
Tax benefits
Tax credit & reduced VAT